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Shipping and Returns

Postage (UK)

All items are handmade to order. Orders are usually dispatched within 5 working days of payment. PLEASE NOTE: Dispatch times can vary - sometimes your order may be dispatched sooner.

 

We can only post to the postal address entered at checkout against the order.

 

Once dispatched, orders are sent using Royal Mail First Class delivery. Please note that first class delivery can take anything between 1-3 days. Please consider this when purchasing your item.

 

COMBINED POSTAGE: You will only be charged once for postage per order.

 

LOCAL PICK-UP: We do not currently offer a local pick-up service.

 

Please note: customers must take care when entering their address at checkout. The Royal Mail's policy is to send ALL items which have what they deem to be an "incomplete address" to the Royal Mail National Returns Centre in Northern Ireland. Gone are the days when they would just forward the mail on to the local delivery office to deal with.

 

Always make sure to enter a valid name, street number and postcode. If the address doesn’t have a street number and instead has a name, make sure to make this very clear by prefixing the building name with the words “building name”. For example; “Building name: Hillview”.

 

If a customer enters an incomplete address at checkout it is their responsibility to contact the Royal Mail National Returns Centre to try and retrieve their item. We cannot be held responsible for customer error at checkout. For more information on how to enter your address correctly, please see this link: https://personal.help.royalmail.com/app/answers/detail/a_id/81/~/clear-addressing---how-to-address-your-mail

 

International Shipping (Rest of World)

All items are handmade to order. Orders are usually dispatched within 7 working days of payment. PLEASE NOTE: Dispatch times can vary - sometimes your order may be dispatched sooner.

 

We can only post to the postal address entered at checkout against the order.

 

Once dispatched, International orders are sent using standard international delivery. In our experience, international delivery usually takes 7-14 days. However, this can vary and can sometimes take up to 30 days. Please consider this when purchasing your item.

 

COMBINED POSTAGE: You will only be charged once for postage per order.

 

Please note: customers must take care when entering their address at checkout. The Royal Mail's policy is to send ALL items which have what they deem to be an "incomplete address" to the Royal Mail National Returns Centre in Northern Ireland. Gone are the days when they would just forward the mail on to the local delivery office to deal with.

 

Always make sure to enter a valid name, street number and postcode. If the address doesn’t have a street number and instead has a name, make sure to make this very clear by prefixing the building name with the words “building name”. For example; “Building name: Hillview”.

 

If a customer enters an incomplete address at checkout it is their responsibility to contact the Royal Mail National Returns Centre to try and retrieve their item. We cannot be held responsible for customer error at checkout. For more information on how to enter your address correctly, please see this link: https://personal.help.royalmail.com/app/answers/detail/a_id/81/~/clear-addressing---how-to-address-your-mail

 

Returns & Cancellations

For most products, you have 30 days to cancel the order (if not already processed)

 

You also have 30 days to return / exchange the item. This period will expire 30 days from the day on which you purchased the goods. This only applies to some goods (there’s a guide below to help you see what’s included and what isn’t).

 

Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to.

 

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).

 

What you can’t send back

Unfortunately, some items are non-cancelable and non-refundable:

  • Any made to order item
  • Anything that’s made to your specific requirements / is personalised or otherwise can't be resold due to a bespoke element
  • Creative pieces that are specially commissioned when you place an order.

To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.

 

Extended Christmas returns policy

All cancellable goods purchased between 1st November can be returned in their original condition at any time before 10th January the following year. For all items purchased on 10th December or after, our 30-day returns policy applies.